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Frequently Asked Questions
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Our passengers often ask the following questions. If you have a question that is not
answered below, please contact us by email or call for an immediate answer:
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How do I make a booking?
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Fill out the booking form online and submit to us, or call 24 hours control centre.
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What are your opening hours?
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24 hours a day, 7days a week.
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I am arriving in Heathrow Airport next Tuesday. Do I have to make a booking or can I call you on arrival?
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Without booking, you will have to wait at least 30 minutes at the airport.
With a booking there will be a driver waiting for you with a board that has got your name on it.
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What is a VAT? Is it included in the price?
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VAT is a value added tax and it is included.
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What is GBP?
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British Pound Sterling (£), the currency of United Kingdom.
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What kind of a car do you have?
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We have standard taxi cabs, Saloon (Sedan), Estate (Station Wagon), MPV People Carriers (Minivan) for up to 8 passengers, and also VIP cars.
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How can I recognize my driver?
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The driver will have your name on a board and will carry the Clock Cars ID card.
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What happens if I have complaints?
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Just calls us on our free number (0800 092 5550)
And ask to speak to the manager, or email us with your complaints.
All complaints are taken seriously and dealt with immediately.
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